Work Comp Carrier AI Reference Guide

A living reference to carrier and TPA expectations on AI use, disclosure, confidentiality, and auditability for panel counsel.

Casefriend operationalizes attorney approval and audit‑ready accountability via Caisey Provenance.

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Work Comp Carrier and TPA AI Guidance for Panel Counsel

Carrier Group	Panel Counsel AI Guidance (Public)	General AI Governance (Public)	Litigation / Panel Management (Public)	Carrier Guidance Summary	Casefriend Compliance
The Hartford	Panel Counsel AI Guidelines PUBLISHED	—	Billing Guidelines	The Hartford requires that any use of artificial intelligence by panel counsel be governed and verifiable. Published guidance requires counsel: Verification: Attorney must verify accuracy and sufficiency of AI‑generated content. Disclosure: Generative AI use must be disclosed to The Hartford and/or its insureds. Confidentiality: Non‑public or sensitive information may only be used in approved AI systems. Auditability: Records must be maintained to recreate AI usage and permit audit. Billing: Only attorney review and supervision time may be billed (not AI tool costs).	YES
Travelers Group	—	Technology & AI Overview AI Claim Assistant	—	Travelers does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
AmTrust Financial	—	AI & Insurance Overview	Panel Counsel Metrics	AmTrust does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Zurich Insurance Group	—	Innovation & AI Strategy	Litigation Management	Zurich does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Chubb	—	—	Claims Resources	Chubb does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Liberty Mutual Group	—	AI Use Notice	Counsel Guidelines (PDF)	Liberty Mutual does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Berkshire Hathaway Group	—	Governance Principles	—	Berkshire Hathaway does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Blue Cross Blue Shield of Michigan	—	Responsible AI Use	—	BCBSM does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
State Insurance Fund (NY)	—	NYDFS AI Circular	—	NYSIF does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Old Republic Group	—	—	—	Old Republic does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
American Financial Group	—	—	—	AFG does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
W. R. Berkley Corporation	—	—	—	W. R. Berkley does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
American International Group (AIG)	—	Enterprise AI Materials	—	AIG does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
State Compensation Insurance Fund (CA)	—	—	—	SCIF does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Texas Mutual Insurance Company	—	—	Claims Management	Texas Mutual does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
ICW Group	—	—	—	ICW does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
CNA Insurance Group	—	—	—	CNA does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Fairfax Financial Group	—	—	—	Fairfax does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Arch Insurance Group	—	—	—	Arch does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Employers Holdings	—	—	—	Employers does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Starr Group	—	—	—	Starr does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Markel Corporation	—	—	—	Markel does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
SAIF Corporation	—	—	—	SAIF does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Encova Mutual Insurance Group	—	—	—	Encova does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
CopperPoint Insurance Group	—	—	—	CopperPoint does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
🗂️ Claims Administrators (Third‑Party Administrators – TPAs)
Sedgwick (TPA)	—	AI‑Powered Care Guidance	—	Sedgwick does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
Gallagher Bassett (TPA)	—	Technology & Innovation	Litigation Management	Gallagher Bassett does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
ESIS (TPA – Chubb)	—	ESIS Technology	Managed Claims Services	ESIS does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES
CorVel (TPA)	—	Technology Platform	Claims Management	CorVel does not publish public AI guidance for panel or outside counsel. Casefriend + Caisey operationalize verification, confidentiality, disclosure, and auditability with attorney approval and Caisey Provenance.	YES